🔄 Return & Refund Policy

Your satisfaction matters to us.

All decants, samples, and travel-size items are hand-prepared and sealed for hygiene and safety.
All sales are final on these items. We do not accept returns, refunds, or exchanges under any circumstances.

Returns are accepted on full presentation bottles that are unopened, unused, and in original sealed packaging.
The return request must be initiated within 30 days of delivery.
Return shipping labels are provided free of charge.
A 15% restocking fee will be deducted from the refund total.
Opened or used bottles are not eligible for return or refund.
Important: If a bottle is returned opened or not in its original conditionin an apparent attempt to abuse our return system, we reserve the right to deny the refund or apply a restocking fee of up to 80%.

Refunds are issued back to your original payment method once the return has been received and inspected.
Please allow up to 30 days for your bank or payment provider to post the funds.
Refunds are not offered for personal dissatisfaction with fragrance or performance.

Orders may be canceled or modified before they are shipped by contacting us at Echoscentco@gmail.com
Once a tracking number has been generated, the order is considered fulfilled and cannot be canceled or refunded.

If you purchased shipping protection, we will assist with claims for items lost or damaged in transit.
Claims must be filed within 14 days of delivery.
Refunds or replacements are processed only after the claim is approved (usually within 7 business days).

We currently do not ship internationally.
This return and refund policy applies only to orders shipped within the United States.

All sales are final unless covered by the conditions above.
Claims for damaged or incorrect items must be initiated within 14 days of delivery.
We strive to respond to all customer inquiries within 48 business hours.

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